Only select After Hours if one of the following

• No water to home
• Water leaks are causing property damage
• Faucets running/not shutting off
• P1 clogs (ONLY AH DC fee)
• Condensate drain clog (ONLY AH DC fee)
• ONLY if we installed HVAC and HVAC has already been out
• HVAC isn't working
• Bathroom sink is backed up

Customer clarification/expectations:

• No HOT water or water heater leaking:
• We may not be able to replace hot water heater until next business day
• Gas leaks:
• Atmos shut gas off to whole home -> call On-Call manager
• Gas off to furnace/water heater only or gas not shut off -> set appointment if furnace/water heater related.
• Slab leaks:
• We can only shut water off in most cases, can't locate leak or perform work until next business day.
• Must cause damage to go out